Shipping and Packing
General: We currently ship to the lower 48 states. We can make arrangements directly with you to ship elsewhere around the world. Shipping methods include Fedex, UPS, and LTL Freight carriers for larger sized products.
Lead Time: Most all orders are shipped within 4-10 days, plus transit time from San Diego, California.
Inventory: Everything is made-to-order which guarantees that your product is made fresh, each and every time.
Robust Packaging: Our shipping team reviews and optimizes plan to properly pack and safely transport each order. We custom make super heavy duty double-wall extra-strength corrugated and sometimes use plywood to protect your order from the abuses of the transportation industry. Most of our products are fragile and when they are large, it requires the individual consideration from our shipping department to ensure the safe transport of your package.
Store Credit When We Reduce Your Shipping Cost: Our website cannot possibly contemplate the complexities of packing so many fragile products of varying sizes, some parcel size, and others requiring LTL truck shipments. Often times, we can combine products or select alternative shipping methods to reduce shipping cost, always making sure that your package arrives safely. Our policy is that we do not profit off shipping charges. Therefore, if the actual shipping cost is less than the amount charged by our site, we will notify you and extend store credit on your Masterpiece account, which you can use on future purchases.
Review: If you have any questions about a shipping fee applied to your order, contact us, and we can review it with you.
Products in Retail Stores: While we produce everything to order, we do have a nationwide network of retailers who often times might have exactly what you want. You may contact them directly from our retailer page directly, or contact us, and we can put you in touch with a retailer who may have recently purchased the exact items you are trying to find.